Help with signing in
Quick answers to the most common questions. Prefer to talk? Call 612-999-3140 and we'll walk you through it.
How do I get into the new portal the first time?
Open the invitation email from Norstar and tap Set up my portal access. Choose a password, then add Norstar to the free Google Authenticator app on your phone (recommended; you can tap Skip for now and turn it on later under Profile). It takes about 5 minutes. Download the one-page setup guide.
My invitation link says it has expired
Links work once and expire after 24 hours. Go to Forgot password and enter your email to get a fresh link, or call us and we'll send a new one.
Which app do I need, and why?
Google Authenticator, free from the App Store or Google Play. Microsoft Authenticator works too. Each time you sign in, the app shows a 6-digit code that only your phone has, so your documents stay safe even if someone learns your password. It's optional but recommended: you can skip it during setup and turn it on any time under Profile.
The 6-digit code doesn't work
Codes change every 30 seconds, so type the one showing now. Make sure you're using the code listed under Norstar. If it still fails, check that your phone's date and time are set automatically (Settings → General → Date & Time on iPhone).
I got a new phone, or lost mine
Call us at 612-999-3140. After we confirm it's you, we'll reset your two-step sign-in, and the next time you sign in you'll set up the app on your new phone.
I forgot my password
Go to Forgot password and enter your email. We'll email you a link to choose a new one.
I can't find a document
Documents are grouped by year, newest first. Use the buttons at the top (Statements, Tax (K-1), Agreements) to narrow the list. If something you expect isn't there, call us.
It says I'm locked out
After several wrong tries, sign-in pauses for 15 minutes to protect your account. Wait, then try again, or use Forgot password.
Ready? Go to login